Returns

RETURNS and EXCHANGES

Unopened products in original condition may be returned for a refund or credit within 30 days of the date it was delivered.

To initiate a return, simply email us and include your original order number. The representative will provide you with the proper shipping address and a Return Authorization Number (RA#). All returns require an RA# in order to be processed.


REFUNDS

We will process your credit as soon as we receive your returned merchandise in our warehouse. Depending on the bank's policiy, it can take up to 5 buisiness days if in the USA and up to 30 buisiness days for international. You will not be reimbursed for your original or return postage.


DEFECTIVE or DAMAGED PRODUCTS

If an item you purchase is defective, damaged, or is missing parts; please email us promptly for assistance.

If you did not purchase your Asmodee product directly from this store, please return to to where you originally bought the game for assistance. For further information on this process and more, please see the contact information list and read our Parts Replacement FAQ at the link below.

https://www.asmodeena.com/en/customer-service-faq/