Returns and Exchanges
Unopened products in original condition may be returned for a refund or credit within 30 days of the date it was delivered.
To initiate a return, simply email us and include your original order number. The representative will provide you with the proper shipping address and a Return Authorization Number (RA#). All returns require an RA# in order to be processed.
All returns will be processed within 5 business days of their arrival in our warehouse. We recommend that you insure your shipment. You will not be reimbursed for an item that Asmodee does not receive.
Q. How long will it take to receive my refund?
A. Final deposit of your refund is subject to your bank's policies and procedures. In general, it can take up to 5 buisiness days for USA banks to deposit funds, and up to 30 days for international banks.
If you prefer store credit (i.e. an exchange), please mention this in your request for an RA number.