Free Shipping Offers
Orders of $29 or more, as well as preorders in any amount, are elligible for free shipping to addresses in the 48 contiguous United States!*
How to Redeem
- Orders: Add qualifying items to your cart totalling $29.00 or more before taxes and shipping. If your order qualifies, you will have an additional shipping option called Consumer Free during checkout.
- Preorders: Free shipping is automatically applied to elligible preorders. No action is required!
Free shipping is limited to addresses within the 48 contiguous United States. It does not apply to addresses in Alaska, Hawaii, US Protectorates, or any other address outside of the United States.
*Exclusions may apply.
Frequently Asked Questions
Q. When can I expect my order?
A. We will endeavor to get all orders shipped as soon as possible, though the additional safety measures in our factories and warehouses put in place due to the COVID-19 pandemic may result in some delays, and deliveries may be disrupted locally depending on regional conditions and policies. If you have not received your shipping confirmation within 14 days of placing your order, please contact Customer Services.
Current processing time: approximately 4 - 5 business days
Q. How much does shipping cost?
A. Our shipping costs are based on the total weight of your order as well as the destination location. To get a real-time shipping quote, please put the items in your cart and proceed to check-out. After entering the country and postal code on the cart page, all the shipping options and associated costs will appear.
Q. Can you send me a tracking number?
A. We will automatically send you a tracking number after we ship your order. If you have not received your shipping confirmation within 14 days of placing your order, please contact Customer Services.
Q. Why doesn't my tracking number work?
A. Tracking numbers take time to get into the system, occasionally this can take as long as 24 hours but often it's much shorter. If it doesn't work the day after we've emailed it to you, please email us to let us know.
Please also check that you are looking at the correct tracking website. Asmodee uses these 3 different services.
Packages shipping internationally can be tracked using these services while sill in the United States. After the package leaves the United States, please track it through you local mail service.
Q. Will my order ship in a single box?
We do our best to ship all items in a single package. However, there are a few occasions where multiple packages are needed. Customers will not be charged additional shipping if multiple boxes are needed.
- When an order cannot be filled from a single warehouse due to inventory levels.
- When an order includes items that cannot fit together in our largest box (26 in x19 in x14 in) or which exceed 50 lbs. All game mats require a custom box.
Q. My order has not arrived yet. How do you handle missing orders?
A. While we will take reasonable steps to ensure that your order is dispatched and delivered on time, for Standard delivery please allow up to 10 working days from the date of dispatch for your order to arrive.
If the order is still missing, please do not hesitate to contact us with the information below and we will sort it out for you immediately:
- The order number for your purchase.
- A description of the problem.
- Confirmation of your shipping address, email address and contact telephone number.