Shipping/Tracking

ORDER PROCESSING: Temporary Change to Shipping Schedule

Asmodee USA Distribution continues to operate with limited functionality to ensure the safety of our employees. Our warehouse remains open to ship online orders, but please be aware there may be delays in shipments.

Current processing time: approximately 2 - 3 business days


ORDER TRACKING

You will receive a shipping confirmation and tracking number when your order is complete and ready for shipment. However, the tracking number may not be recognized by the carrier until several hours after you receive it. If your order is shipping internationlly, please be aware that the carrier may not receive tracking updates for your package after it leave the United States.

Asmodee USA uses UPS SurePost for most USA deliveries. As these are handled by both UPS and USPS, they can be tracked at: https://www.ups-mi.net/packageID/


FREE SHIPPING

Orders of $50** or more shipped within the 48 Contiguous United States qualify for free shipping!*

Limited Time Offer: Free Shipping on Orders $25 or more shipped within the 48 Contiguous United States qualify for free shipping!* Offer ends December 1, 2020 at 8:00 AM CST.

How to redeem:

  • Add qualifying items to your shopping cart totaling $25.00 before taxes and shipping.
  • If your order qualifies, select the free shipping option during checkout
  • Orders qualifying for free shipping will be sent via economy shipping unless an expedited shipping option is chosen for an additional cost.

Free shipping is limited to orders within the 48 contiguous United States. It does not apply to addresses in Alaska, Hawaii, US Protectorates, or any other address outside of the U.S.

*Other exclusions may apply.

 


FREE SHIPPING ON PRE-ORDERS

Pre-Orders within the contiguous United States qualify for free shipping!*

How to redeem:

  • Unless otherwise specified, free shipping is automatically applied to pre-order. No action is required.
  • If you live in the United States, preorders will arrive by the product's U.S. release date.
  • International preorders may take longer due to longer shipping times.
  • Late Preorders will generally arrive 3-5 business days after the release date.

*Exclusions may apply


ORDER CHANGES AND CANCELLATIONS

Standard Orders:

Because orders are processed as quickly as possible, it is not always possible to cancel or modify them. If you would like to change or cancel an order, please call us immediately. A representative will determine if the order can still be changed, and will assist you if possible.

Pre-orders:

It is not possible to change the shipping address after a preorder has been placed. If the shipping address for your order is incorrect or out of date, simply log in to your account, cancel the preorder, and resubmit a new order. Please note that if the preorder has limited stock, it may not be possible to place a new order. If this is the case, please call call our customer service department.